Select your browser from the drop-down list to see how to save and then start the Microsoft Support and Recovery Assistant. The Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365. Step 3: Run the Microsoft Support and Recovery Assistant If you still see the error, continue to the next section. If your payment method shows an error, update it.Īfter you update your payment information, try restarting Word. Step 2: Make sure your payment information is up-to-date If your subscription has expired, you can renew it by following the steps in Renew Microsoft 365 Family.Īfter you renew your subscription, try restarting Word. Review the details under the Microsoft 365 heading. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription. Go to your Services & subscriptions page. I made this switch within the last month and I have to say - I expected the Office experience to be more different than what I actually found it to be. Step 1: Make sure your Microsoft 365 for Home, Personal, or University subscription is active You can set up OneDrive to back up / redirect your critical folders just like on Windows in fact they now sync between Mac and Windows for me which is neat. For example, if your payment was declined due to an expired or cancelled credit card, your subscription may become expired or suspended. This message is often triggered by a problem with your Microsoft 365 subscription payment. We've run into a problem with your Microsoft 365 subscription and need your help to fix it.” HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.You might see a yellow warning bar across the top of an Office app with the following message: Use ExcludeSrvRecord to prevent Outlook from using the HTTPS root domain Use ExcludeHttpsRootDomain to prevent Outlook from using the HTTPS root domain HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Autodiscover HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Autodiscover Use ExcludeLastKnownGoodUrl to prevent Outlook from using the last known good AutoDiscover URL Once the registry entries are in place, restart Outlook and try to add the account or create a new profile again. To work around this issue if the web service provider or web hosting provider is unable to resolve it, take the following action:Ĭreate Outlook registry keys to exclude the Last Known Good settings, HTTPS root domain, and the SRV record as detailed below. For example, Outlook may receive a result such as Typically, the root domain lookup would fail in this case, and Outlook would perform an Autodiscover lookup against However, because Outlook receives a successful Autodiscover response from the root domain lookup, Outlook tries to authenticate against the advertised protocols such as POP and IMAP, and the operation fails.Ĭontact your web service provider or the web hosting provider of your domain website and make sure that the web server is not responding to Autodiscover requests. This issue occurs because the Autodiscover process that's used by Outlook receives an unexpected result from a third-party web server when it performs the root domain lookup. When adding an Outlook account for Microsoft 365 with a custom domain or an account with a personalized email address, you receive the following error:
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